1. Introduction & Overview
VED COURIER LOGISTICS (“VED Courier”, “we”, “our”, or “us”) respects the confidentiality of shippers, consignees, and commercial trade partners. This Privacy Policy outlines how we collect, process, disclose, and safeguard personal and commercial data across our international courier, customs brokerage, and tracking systems.
2. Information We Collect
To execute international freight forwarding and customs clearance, we collect:
- Shipper Information: Name, business name, physical street address, phone number, and email.
- Consignee Details: Recipient name, company name, destination address, delivery instructions, and phone number.
- Consignment Metadata: Package dimensions, weights, declared customs values, HS commodity codes, and commercial invoice descriptions.
- Tracking & Audit Logs: Timestamped transit events, facility scan records, and administrative updates.
3. Public Tracking Privacy Protections
Under our strict customer privacy protocol, our public tracking engine (accessible at /track) never publicly discloses sensitive sender or receiver telephone numbers, specific apartment/unit street addresses, or commercial billing amounts. Only city-level and country-level milestones and approved status descriptions are visible publicly.
4. Customs & Law Enforcement Disclosures
International customs laws require the presentation of authentic manifests to border authorities (such as US Customs and Border Protection, General Administration of Customs of China, and HM Revenue & Customs / UK Border Force). We disclose required documentation solely to comply with applicable import/export regulations and security mandates.
5. Data Retention & Security
We implement industry-standard database encryption, strict session authorization, and access-controlled storage for shipment waybills and customs documentation. Records are retained strictly in accordance with international aviation and maritime carrier record-keeping standards.
6. Contact Privacy Officer
If you have inquiries regarding your personal information, address modifications, or privacy rights, please contact our data compliance desk at privacy@vedcourier.com or message us on WhatsApp at +1 (808) 301-0314 (WhatsApp Only).